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Bank of Internet USA Online Banking and Financial Blog

Information, Insights, and Expert Advice

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You Spoke, We Listened!

Jun 20, 2017

At Bank of Internet USA, we love it when our customers get in touch with us to let us know what they like about their banking experience and how they feel we could make that experience better.  We wanted to let you know that we are listening and have been working to implement changes that we believe will improve the overall banking experience for all of our valued customers.

So what have we been working on?

You told us that our debit card activation wasn’t as easy as it should have been.  We know that it’s important you are able to use your card as soon as possible after you receive it, so we have made improvements to streamline the activation process.

We also understand that when you call the bank for assistance, you want to speak to someone who can help you.  In many cases, our customers felt they had to wait too long and couldn’t get in touch with us when it was convenient for them.  We are happy to let you know that we now have live phone representatives available 24 hours a day, 7 days a week, which has also reduced wait times significantly.

And even though we have reduced our wait times, we responded to complaints that the music and messages played while customers were on hold were a bit out of date.  We hope you won’t have to listen to these, but we’ve updated them just in case!

Finally, we have added a feature which will make mobile banking simpler and more secure than ever. With our mobile banking app, you can do your banking and manage your account wherever you and your smartphone go. Now, with the addition of fingerprint ID on AndroidTM, all of our customers can now enjoy the convenience of mobile banking with an added layer of security and protection.

These are just the most recent improvements we have made to make the banking experience better for our customers. We will continue to listen to you in an effort to provide the superior products and services you deserve, so please keep letting us know how we’re doing!

 

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