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If you have questions about any of our , , , , , or other products or services, we would be pleased to provide you with clear, straightforward answers.

The easiest way to get in touch with Bank of Internet USA is to use the form to the right to submit your question. You’ll receive a response from one of our customer service representatives by the end of the next business day.

If you are currently a Bank of Internet USA customer and you have an inquiry regarding your account, please log into your Online Banking account to send a secure message.

Bank of Internet USA . Please DO NOT include personal or private information with your inquiry.

Alternatively, you can reach out to us by email at .

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24 Hours a day, 7 Days a week


Automated Telephone Banking

24 Hours a day, 7 Days a week



Business Banking

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Loan Servicing

Multifamily Lending (Apartment Bank)


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Mailing Address

Bank of Internet USA
P.O. Box 509127
San Diego, CA 92150

Next Day Letters via U.S. Postal Service
(USPS Overnight Express Mail®)
A 1 to 2 day delay in delivery could result.


Special Delivery

Bank of Internet USA
Attn: (Department/Staff Name)
4350 La Jolla Village Drive
Suite 140
San Diego, CA 92122

Phone: 1-877-541-2634

Methods Available Include:
UPS, FedEx, DHL, Next Day, etc.


Bank of Internet USA accepts applications for accounts only through this website. View our products and services for details of banking accounts and services.

Office Hours


Office Hours of Operation


Phone Hours of Operation

Holiday Schedule

Standard Schedule



New Year's Day

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Dec 25