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Do you have a question for us? Chances are, our virtual agent has the right answer. Simply type in your question in the virtual agent; which is located above the Customer Support tab and receive one right answer!

If you can’t find your answer there, use the form below to submit your question. You will receive an answer within 1 business day or on the next scheduled workday.

DO NOT include personal or private information in your question.

Questions are limited to 500 characters or less. If you would like to submit a question longer than 500 characters, please email the question to customerservice@bankofinternet.com. Bank of Internet USA may use in whole or in part the submitted question within our knowledge base. All questions will be reviewed prior to any publication.

Report a Lost/Stolen - ATM/Check Cards

24 hours a day, 7 days a week 1-877-541-2634

Automated Telephone Banking

24 hours a day, 7 days a week 1-877-541-2634

Toll Free

Multifamily Lending (Apartment Banking) 1-877-442-4003
Business Banking 1-877-441-1122
Personal Banking 1-877-541-2634
Mortgage Banking 1-888-546-2634
Loan Servicing 1-866-923-7112

International Callers

Calling outside of the U.S. (your country's exit code) 1-858-350-6200

Fax

Loan Department 1-858-350-0976
Banking Operations 1-858-350-0443

Mailing Address

Bank of Internet USA
PO BOX 509127
San Diego, CA 92150-9948
DO NOT SEND
Next Day Letters via US Postal Service
(USPS Overnight-Express Mail®)
A 1 to 2 day delay in delivery could result.

Special Delivery

Bank of Internet USA
Attn: (department/staff name)
4350 La Jolla Village Drive
Suite 140
San Diego, CA 92122

Phone: 1-877-541-2634
Methods Available Include:
UPS, FedEx, DHL, Next Day, etc.

Bank of Internet USA accepts applications for accounts only through this website. View our products and services for details of accounts and services.

Office Hours of Operation
9:00 AM - 5:00 PM PT
Monday - Friday

Telephone Hours of Operation
6:00 AM - 6:00 PM PT
Monday - Friday

Internet Banking 
24 Hours - Sign In

Bill Payment
24 Hours - Sign In

Automated Phone Banking
24 Hours - 1-877-541-2634

HOLIDAY SCHEDULE

Standard BofI Schedule 2014 2015 2016
*Offices will be closed at 1:00 PM (PT) on Thanksgiving Eve, Christmas Eve, and New Year's Eve.
*New Year's Day Jan 1
Jan 1 Jan 1
Martin Luther King Day Jan 21 Jan 19 Jan 18
President's Day Feb 18 Feb 16 Feb 15
Memorial Day May 27
May 25 May 30
Independence Day Jul 4 Jul 4 Jul 4
Labor Day Sept 2
Sept 7 Sept 5
Columbus Day Oct 14
Oct 12 Oct 10
Veteran's Day Nov 11 Nov 11 Nov 11
*Thanksgiving Day Nov 28 Nov 26 Nov 24
*Christmas Day Dec 25 Dec 25 Dec 26

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Bank products and services are offered by BofI Federal Bank. All deposit accounts through BofI Federal Bank brands are FDIC insured through BofI Federal Bank. All deposit accounts of the same ownership and / or vesting held at BofI Federal Bank are combined and insured under the same FDIC Certificate 35546. All deposit accounts through BofI Federal Bank brands are not separately insured by the FDIC from other deposit accounts held with the same ownership and / or vesting at BofI Federal Bank. For more information click here.