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If you have questions about any of our , , , , , or other products or services, we would be pleased to provide you with clear, straightforward answers.

The easiest way to get in touch with Bank of Internet USA is to use the form to the right to submit your question. You’ll receive a response from one of our customer service representatives by the end of the next business day.

Bank of Internet USA . Please DO NOT include personal or private information with your inquiry.

Alternatively, reach out to us at

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Report Lost/Stolen - ATM/Check Cards

24 Hours a day, 7 Days a week


Automated Telephone Banking

24 Hours a day, 7 Days a week



Business Banking

Personal Banking

Mortgage Banking

Loan Servicing

Multifamily Lending (Apartment Bank)


International Callers

Calling outside the U.S.

(your country's exit code)  +



Banking Operations

Loan Department

Write Us


Mailing Address

Bank of Internet USA
P.O. Box 509127
San Diego, CA 92150

Next Day Letters via U.S. Postal Service
(USPS Overnight Express Mail®)
A 1 to 2 day delay in delivery could result.


Special Delivery

Bank of Internet USA
Attn: (Department/Staff Name)
4350 La Jolla Village Drive
Suite 140
San Diego, CA 92122

Phone: 1-877-541-2634

Methods Available Include:
UPS, FedEx, DHL, Next Day, etc.


Bank of Internet USA accepts applications for accounts only through this website. View our products and services for details of accounts and services.

Office Hours


Office Hours of Operation


Phone Hours of Operation

Holiday Schedule

Standard Schedule

New Year's Day

Martin Luther King Day

President's Day

Memorial Day

Independence Day

Labor Day

Columbus Day

Veteran's Day

Thanksgiving Day*

Christmas Day


Jan 1

Jan 18

Feb 15

May 30

Jul 4

Sept 5

Oct 10

Nov 11

Nov 24

Dec 26


Jan 2

Jan 16

Feb 20

May 29

Jul 4

Sept 4

Oct 9

Nov 10

Nov 23

Dec 25

*Offices will closed at 1:00 PM (PT) on Thanksgiving Eve (November 23, 2016) and Christmas Eve (December 23, 2016).