Frequently Asked Questions

Below you will find answers to many of the common questions we are asked at Bank of Internet USA. If you cannot find the information you are looking for on this page, please , and a dedicated Customer Service Specialist will be more than happy to provide you with the information you need.

New Customers

What information do I need to open a Bank of Internet USA account?

You will need the following information to complete an online application:

  • Your social security number along with a valid US driver's license or state-issued identification.
  • Your primary contact information, including physical address, mailing address, telephone number(s), and email address.
  • The details of the account you are transferring money from to open your Bank of Internet USA or — if you will be making your initial deposit electronically.
  • If this is a joint account, we will need the above information for each account owner.

Click here to open an account.

I am following the instructions on the email to get my Signature Card but the system is opening a new application. How do I get my Signature Card?

The Signature Card is available from the time of the original application until the opening deposit for the new account is received. After the opening deposit is completed, we invite you to request a copy of your Signature Card by either of the following methods:

  • Secure message: log into your account, click the Contact Us tab and then click on Click here to send an email. Send an email requesting a copy of your Signature Card and an associate will reply to your request within one business day.
  • Phone: Contact a Direct Banker at 1-877-541-2634 during business hours, Monday – Friday 6:00 a.m. to 6:00 p.m. (PT).

What are the fees associated with the accounts?

Bank of Internet USA fees are listed on our .

Do I have to have access to a computer and an email address to have an account?

Yes. As an internet-based bank, you are required to have a current email address and access to a computer. When you apply for an account with Bank of Internet USA you are asked to give your consent to receive communication and information in electronic form. Bank of Internet USA is able to offer competitive rates due to the fact that we save money on being a branchless bank and do not send out paper communication.

Is Bank of Internet USA FDIC insured and financially sound?

Bank of Internet USA is a division of BofI Federal Bank, an FDIC insured financial institution established in 1999. You can review all financials and recent news at . Bank products and services are offered by Bank of Internet USA, a division of BofI Federal Bank. Bank of Internet USA and other BofI Federal Bank accounts are not separately insured by FDIC. To calculate your insurance coverage, use the FDIC online Electronic Deposit Insurance Estimator at: .

How do I make deposits into my account?

  • Deposit checks with the 1 or scan a check 1 in Online Banking
  • Have an outside financial institution initiate a transfer of money to Bank of Internet USA using your account number and the Bank of Internet USA routing number: 122287251
  • Initiate a transfer from your outside bank by linking outside accounts in Online Banking
  • Mail in a check:
    Bank of Internet USA
    P.O. Box 509127
    San Diego, CA 92150

1 Not available to fund Certificates of Deposit

How do I fund an account?

An account may be funded in one of the following ways:

  • ACH (electronic transfer) instructions may be entered into the account application
  • Using Mobile Deposit* or MyDeposit* services to deposit negotiable items; such as checks, money orders, and Cashier Check. Refer to account disclosure for a list of unacceptable items.
  • Have your financial institution initiate a transfer of money to our Bank or send a wire to our bank using the BofI Federal Bank routing and transit number: 122287251
  • Online Banking External Funds Transfer (Checking & Money Market Savings accounts only)
  • Mail in a check to:
    Bank of Internet USA
    P.O. Box 509127
    San Diego, CA 92150

* not available to fund Certificate of Deposit

How do I fund a new account?

A new account may be funded in one of the following ways:

  • Transfer from another bank electronically
  • Transfer from another Bank of Internet USA account
  • Deposit a check, money order, or cashier check with our Mobile Deposit1 or MyDeposit1. Refer to your account disclosure for a list of unacceptable items.
  • Wire transfer from another by providing your account number and using the Bank of Internet USA routing and transit number: 122287251
  • Use a debit card or credit card to fund your new account during the initial application process
  • Mail in a check:
    Bank of Internet USA
    P.O. Box 509127
    San Diego, CA 92150

1 Not available to fund Certificate of Deposit

Who do I make checks payable to when depositing to my account?

You can make your check payable to Bank of Internet USA or to yourself. In addition, you can endorse the back of the check "For Deposit Only" followed by your signature and the account number.

How do I contact Bank of Internet USA?

There are many ways that you can contact Bank of Internet USA:

  • Secure Message: Log into your account, click on the Contact Us tab and then click on Click here to send an email.
  • Phone: Contact a Direct Banker at 1-877-541-2634 during business hours, Monday – Friday 6:00 a.m. to 6:00 p.m. (PT).
  • Fax: Bank of Internet USA at 1-858-350-0443
  • USPS to:
    Bank of Internet USA
    P.O. Box 509127
    San Diego, CA 92150
  • Click the Contact Us tab and then click Email. Please note this is not a secure message facility and we strongly recommend that you never send confidential information using this method.
  • Email Us: Contact us at customerservice@bankofinternet.com. Please note, unless you use secure messaging functionality, we strongly recommend that you never send confidential information using regular email.

I just opened a new account, when will my debit card be issued?

Your VISA® Debit card and PIN are issued the day after a new account application is approved. For security purposes, the VISA® Debit card and PIN are sent from separate distribution centers and will arrive in the mail (separately) within 10 business days from the issue date.

I just opened a new account, when will my checks be issued?

Check orders are issued as soon as your account in opened. Your initial pack of checks will be sent by Parcel USPS delivery. Please allow 11–14 business days for your check order to be delivered.

How do I set a PIN and activate my new debit card?

The first time you use your card for an ATM or any Point of Sale (POS) transaction where a PIN is used, the PIN entered on the first transaction becomes the permanent PIN.

Your card must be activated before you can set your PIN. To activate your card:

  1. Dial 1-877-541-2634 (You must call from the phone number you added to your profile)
  2. Select Option 1
  3. Select Option 3
  4. Enter your debit card number
  5. Enter your full Social Security number

If you ever forget your PIN, please send us a Secure Message by logging into Online Banking and clicking Contact Us or call us at 1-877-541-2634 during business hours, Monday – Friday 6:00 a.m. - 6:00 p.m. (PT) and a Direct Banker can help assist you.

What ATMs can I use with Bank of Internet USA?

With a Bank of Internet USA online bank account, you can use any ATM nationwide

What are the ATM/Debit card daily limits?

The daily limits for ATM/Debit cards are:

  • Cash withdrawal from an ATM using an ATM card - $510.00
  • Point-of-sale transaction using your ATM card - $500.00
  • Cash withdrawal from an ATM using a VISA® Debit card - $1,010.00
  • Point-of-sale transaction using your VISA® Debit card - $2,500.00

How do I order checks for my account?

Bank of Internet USA will send an initial starter kit checks free of charge if you order them during the application process for , , , and . If you are looking to reorder for your account, please use the following directions:

  • Log into your Online Banking account
  • Hover over the Additional Services tab
  • Click on Check Reorder
  • Select the account
  • Click the Continue button
  • Select your products
  • Follow the on screen prompts to complete the re-order

How can I make a withdrawal from my Money Market Savings account?

  • You can transfer funds between Bank of Internet USA accounts using our convenient Online Banking or Mobile Banking facilities. We recommend you open a Rewards Checking account for easy transfer and to maximize your rate rewards!
  • You can initiate an electronic withdrawal from another bank
  • You can complete an ATM withdrawal (daily limit $1010)
  • You can write check
  • Federal law limits the number of withdrawals and transfers from all U.S. savings and money market accounts to 6 transfers per statement cycle. For each transaction that exceeds this limit, a fee will apply Click to see the Deposit Account Agreement & Schedule of Fees.

When will my interest be calculated?

At the time of your statement cycle date, we will determine the combined products and services used since the previous cycle date to determine the aggregate interest rate to apply to your current statement cycle.

I do not live in the United States. Can I open an account with Bank of Internet USA?

We accept applications from US residents who have a valid State Identification Card and a Social Security/Tax identification number.

How do I open an account

You can open an account online. Simply select your product from our homepage, click the OPEN ACCOUNT button and follow the instructions to complete your online account application.

What types of accounts do you offer?

Bank of Internet offers a wide variety of deposit products including Checking, Savings, Money Market, and accounts.

Click to view our award winning deposit products.

Do you offer retirement accounts?

Our offer high rates, high returns, and no market risk. Certificates of Deposit are designed to reward depositors who want to deposit funds and leave them on deposit for a specific length of time ranging from twelve months to three years. Open a retirement account now and you'll enjoy:

  1. Interest compounded daily
  2. Free online statements
  3. High Rates, High Returns and No Market Risk!
  4. Competitive Rates - Start Earning Today
  5. Safe and Secure - FDIC Insured

We also offer great IRA/Roth Savings accounts. Visit our Retirement Accounts page today.

My account application is under review. What is the next step?

Bank of Internet USA will contact you by email or phone within one business day regarding your online application advising you what requirements are needed to complete the online account process.

How do I open a Trust Account?

Choose to open a trust account while selecting your products during the initial application process.

Submit our Change Request - Trust Certification form to convert your established account into the name of a trust.

What is a certificate of deposit?

A certificate of deposit, also called a CD, is an investment vehicle where you can place a lump sum of money into an account for a specific period of time at a predetermined guaranteed interest rate. In exchange for the guaranteed CD interest rate, with no market risk, you do not have access to the funds before the CD matures without incurring early withdrawal fees. Click here to open an account.

What are the advantages of a CD?

CDs are safe investments, as amounts up to $250,000 are insured by the Federal Deposit Insurance Corporation (FDIC). They usually provide a better return on an investment than money market funds. CDs are good investments if you are averse to risk and want to know exactly how much your investment will be worth at the end of the term.

What are the current certificate of deposit rates?

Our CD interest rates are consistently among the highest in the country. You can view our current rates here.

Are there any fees to open or maintain a Bank of Internet USA CD?

Bank of Internet USA does not charge fees to open or maintain a certificate of deposit.

What is the minimum deposit for a Bank of Internet USA CD?

A $1,000 minimum deposit is required. Click here to open an account.

What is the length of term for a CD?

Length of term is how long you plan to leave your money invested in the CD. Bank of Internet USA CDs can be purchased for terms between 3 months and 5 years. The longer the term, the higher your CD interest rate will be.

Do you offer accounts for minors?

Choose to open a UTMA (Uniform Transfers to Minors Account) account while selecting your products during the initial application process.

Submit a Change Request- Uniform Transfer for Minors form to convert your established account into a minor account.

What is an IRA?

An IRA is an individual retirement arrangement, which can be an individual retirement account or an individual retirement annuity. It is a personal savings plan that allows you to set aside money for retirement with tax advantages.

There are two primary types of IRAs: Traditional and Roth. Depending on which one you choose, you may be able to deduct some or all of your contributions. You also may be eligible for a tax credit equal to a percentage of your contribution.

How does a Traditional IRA differ from a Roth IRA?

With a Traditional IRA, assuming you’re eligible, your contributions are tax-deductible. Your earnings grow tax-deferred, so you will not pay income taxes on your investment earnings until you make withdrawals. Both deductible contributions and earnings are then taxed at your regular income tax rate when the money is withdrawn.

Contributions you make to a Roth IRA are never tax-deductible, so they will always be tax-free upon distribution. Your earnings grow tax-deferred, so you will not pay income taxes on your investment earnings until you make withdrawals. And if you take a "qualified distribution," your earnings are tax-free.

How much can I contribute to my IRA?

You can contribute up to $5,500 for 2015 and 2016 to an IRA, provided you earn at least that amount in compensation. If you are age 50 and older before the end of the year, you can make an additional $1,000 catch-up contribution, for a total of $6,500 for 2015 and 2016.

Keep in mind that your annual contributions cannot exceed your annual compensation. In addition, any contributions you make to one IRA type (Traditional and Roth IRAs) will reduce contributions you can make to another type of IRA. In other words, for 2016 you can contribute a combined total of up to $5,500 ($6,500 with catch-up) to both Traditional and Roth IRAs.

If you have little or no compensation, but are married and your spouse has eligible compensation, you are eligible to contribute up to the annual individual limit to your own IRA, as long as you file a joint tax return and there is enough income to support both you and your spouse's contributions. It is important to note that you and your spouse cannot jointly own an IRA.

Excess contributions
If you contribute more than the allowable amount for a given tax year (excess contribution) to your IRA or make an improper rollover (which are deemed to be regular contributions), you must withdraw the excess along with any earnings by the due date of your tax return, including extensions. If you don’t, you’ll owe a six percent penalty tax that will be assessed each year on any excess amount that remains in your account.

Online Banking

Does the Bank have a Direct Deposit form?

Yes, the Bank's Direct Deposit form is available on our website by clicking Online Banking Forms from the Customer Support tab. Please use the following link to access the form directly:

I cannot register for Online Banking. Why do I receive Customer Verification Error #1504?

Customers receive this error code when they have attempted to register for Online Banking too soon. Online Banking is accessible to new customers one day after a new application is approved.

The Secured Message system asks me to login account again. How can I send a Secure Email?

Please ensure 3rd party cookies are not being blocked by your browser. The Online Banking system will properly allow you navigate to the Secure Email system and other areas within Online Banking after 3rd party cookies within your internet browser's Privacy Preferences are accepted.

I am trying to reset my password and the system is sending my access code to an email/phone number that isn't mine. Has my account information been compromised?

Rest assured your account information has not been compromised. For security purposes, the Bank's Online Banking system is designed to display false Enhanced Security Information to Users that have not entered a valid Online Banking ID during the Password Reset or have not completed the Enhanced Security registration. We recommend using the Bank's Online Banking ID Recovery tool to ensure you are attempting to reset the password for the correct Online Banking ID.

How do I access Online Banking?

Simply register as a New User from the Bank's homepage to access your account via the link provided: www.bankofinternet.com. Here you can create your username and password. If you have already set up your Online Banking information, click Login at the top of this page and use your chosen username and password.

What if I have forgotten my Online Banking password?

  • Click the Forgot Password link from the Online Banking Login page
  • Enter your Phone Number associated with your Enhanced Security Login features
  • Enter your Username
  • Click Send me a new password
  • Enter the temporary password sent to your phone
  • Click Confirm
  • Enter a new password

What if I have forgotten my Online Banking ID?

Customer can also retrieve it by the following steps

  • Click the Forgot Your Password link from the Online Banking Login page
  • Click I forgot my username
  • Enter your email address and click Send

What are the qualifications for next-day External Transfers?

For Next-Day transfers the following qualifications apply to your individual accounts:

  1. You have had no negative transaction history (transaction returns) through the Funds Transfer service.
  2. The external account involved in your Next-Day transfer request must have completed at least one transfer of $500 or more to your Bank of Internet USA account more than 60 days ago.
  3. If you are conducting a Next-Day transfer out of one of your Bank of Internet USA accounts, that account must have an available balance of $750 more than the dollar amount of your transfer request.
  4. If you are conducting a Next-Day transfer into one of your Bank of Internet USA accounts, that Bank of Internet USA account must have an available balance of at least $750.

What is Popmoney and how does it work?

Popmoney is an innovative payment service that eliminates the hassles of checks and cash. Now, sending and receiving money is as easy as emailing and texting. Best of all, you don't need a new account to send or receive money. Just use your current account.

Sending Money: To send money, log into Online Banking, hover over Move Money on the blue bar, click External Transfer, and then click Select under Pay Other People. Send money to anyone using his/her email address, mobile number or bank account information. You will be notified when the transaction is completed.

Receiving Money: You will receive an email or text message informing you someone has sent you money. Log into Online Banking and direct the funds to the account of your choice.

Otherwise, you can provide your bank account information at Popmoney.com and your money will be automatically sent to that account.

If you do not provide your account information, the payment will be automatically returned to the sender's account.

Money sent to a bank account will be automatically deposited there.

It's just that easy!

How Do I Verify Trial Deposits for an External Bank Account?

Log into Online Banking, hover over Move Money, select External Transfer, click on Transfer Between My Accounts, click on Settings on top right corner of green banner and then select Accounts from the drop down menu. Once you have selected your account click Verify and enter the deposit amounts to complete verification.

What are the limits for External Transfers?

We do not limit the number of funds transfers you may make; however, you may not exceed the number of funds transfers allowed by the rules governing the applicable Accounts.

The dollar limits at registration are:

Maximum per day in or out $2,000.00

Maximum per month $5,000.00

You may not make funds transfers in excess of limits described on the Service. We reserve the right to change, from time to time, the dollar amount of funds transfers you are permitted to make using our Service.

Can I transfer money to another Bank of Internet USA account I do not own?

Please contact the Bank directly by either of the following methods to process the a transfer from your Bank of Internet USA account to another customer's account;

  • Secure Message: Log into your account, click on the Contact Us tab and then click on Click here to send an email link.
  • Phone: Contact a Direct Banker at 1-877-541-2634 during business hours, Monday – Friday 6:00 a.m. to 6:00 p.m. (PT).

The External Bank Transfer section in Online Banking is blank. How can I schedule an external transfer?

Please ensure 3rd party cookies are not being blocked by your browser. The Online Banking system will properly allow you navigate to the External Bank Transfer system and other areas within Online Banking after 3rd party cookies within your internet browser's Privacy Preferences are accepted.

What are the BillPay transaction limits?

There is a per transaction limit of $9,999.00 and a daily limit of $19,999.00.

The BillPay section in Online Banking is blank. How do I pay my bills?

Please ensure 3rd party cookies are not being blocked by your browser. The Online Banking system will properly allow you navigate to the BillPay system and other areas within Online Banking after 3rd party cookies within your internet browser's Privacy Preferences are accepted.

Bill Pay: when will an authorized payment be debited from my account?

If the payee is being paid with a paper check, the payment will be debited from your account after the check clears. If the payee is being paid with an electronic payment, the amount of the payment will be deducted from your account within 2 business days of the payment processing date.

Bill Pay: can I cancel a payment?

In most cases, you can cancel an electronic payment 3 days or more prior to its deliver-by date and you can cancel a check payment 5 days or more prior to its deliver-by date. To cancel a payment, click the Cancel link in the Pending Payments section on the Make Payments page.

Bill Pay: can I pay a person or business if I don't have an account number?

Yes. You do not need an account number to make a payment.

Bill Pay: how do I pay someone new?

Just enter the name of the person or business you want to pay in the Pay Someone New entry box and click Add. Next, provide the required information and click Continue. If we need additional information, a second Pay Someone New window appears. That's it — the person or business will be added to your list, ready to be paid.

Bill Pay: who has access to my personal information?

You are the only person who can authorize payments to be issued by us against your account. Our representatives access your account information on a need-to-know basis, and only with your approval.

Bill Pay: can I make a payment to anyone?

Yes, you can pay anyone including your cable company, doctor, or Uncle Charlie.

How can I access my monthly statement?

Your official eStatements can be accessed within Online Banking by clicking the View Statement option on the Online Banking homepage or by completing the following instructions;

  1. Login to Online Banking
  2. Hover over Additional Services on the main menu
  3. Click eStatements
  4. Under the My Statements section, select View Current Statement or View Statement History for the account you wish to view

Do I have any protection from unauthorized online banking transactions?

Federal Regulation E provides certain protections against loss resulting from unauthorized Online Banking or Mobile Banking transfers from your personal account, such as bill payments or transfers to other accounts. These protections do not apply to business purpose accounts, regardless of account ownership. You will not be responsible for any unauthorized online transaction, provided you report the first incident to us within 60 calendar days after the date of the first statement where the transaction is shown. If you do not report it to us within that time period, you could be held responsible for unauthorized transactions that occur after the 60 days. Thus, it is important for you to check your statement or Online Banking account screen regularly and report any unauthorized activity to us immediately. Please refer to our Deposit Account Agreement and Fee Schedule for more information.

What are the daily limits for MyDeposit?

"Per Daily Limit" - $10,000.00

"30-day Rolling Limit" - $50,000.00

My check won't scan, what should I do?

  • Ensure you are logged into Online Banking under your own name.
  • Confirm you have endorsed the back of the check.
  • Make sure you place the check in the same corner of the scanning machine for both front and back scanning.
  • It may help to mark dots (about the size of a pencil eraser) on the four corners of the front and back of the check to help the scanner detect the outline of the check.
  • It is always worth trying these simple tips before you make the decision to send your check deposit by mail to:
    Bank of Internet USA
    P.O. Box 509127
    San Diego, CA 92150

For a comprehensive Overview, System Requirements, Instructions and FAQs, log into Online Banking, click on MyDeposit in the blue bar, and then click HELP.

What is MyDeposit?

MyDeposit is a revolutionary service which allows you to deposit checks directly into your account from the comfort of your home or office! Using your internet-connected computer and almost any scanner, both business and personal checks can be deposited with just a few simple steps.

For a comprehensive Overview, System Requirements, Instructions and FAQs, Log into Online Banking, click on MyDeposit in the blue bar, then click HELP.

Browser/Internet Requirements

Browser/Internet Requirements

  • Minimum of 128-bit encryption capabilities
  • DSL or Cable internet connection
  • JavaScript enabled
  • Session/Permanent Cookies enabled

Supported Browsers

For the best experience using Online Banking, please use one of the following supported browsers. Using beta versions or older versions may result in limited functionality within the site.

Supported Browsers:

  • Firefox 4.0 +
  • Chrome
  • Internet Explorer 8+
  • Safari 6.0 +

Mobile Banking

How do I get a mobile banking app?

What can I do using a Mobile App?

Mobile Banking is safe and convenient way to manage your deposit accounts on the go:

  • Check your account balances
  • View your account transaction history
  • Transfer funds between eligible accounts
  • Locate an ATM
  • Contact Customer Service
  • Pay bills
  • Deposit checks, check deposit history

When will the funds from the Mobile Deposit be available?

The funds will be available based on the outlines described in the Bank's Funds Availability Policy;

/legal/disclosures

I just deposited a check via Mobile Deposit. When will I see the deposit in my account?

After successfully submitting a deposit via Mobile Deposit, the system prompts you to provide an email address to send a confirmation of your transaction. The confirmation email is the only receipt provided by the system and the deposit will not be displayed as a pending transaction within Online Banking.

Deposits submitted before 3:00 PM (PT) Monday through Friday, excluding Federal Holidays, will be eligible for same day processing. Deposits received after 3:00 PM (PT) will be processed at the end of the following business day. Successful mobile deposits will be visible within Online Banking the day after the transaction is processed. The funds will be available based on the outlines described in the Bank's Funds Availability Policy;

/legal/disclosures

Tell me about Mobile Deposit

  1. There are two requirements to use Mobile Deposit:
    a. Use an iPhone® or Android™ mobile phone
    b. Accept the Mobile Deposit Terms and Conditions
  2. The Mobile Deposit feature is located within the Mobile Banking App and can be downloaded via iTunes® or Android™ Market.

    You can deposit one check at a time. Once one deposit has been accepted, you can make another deposit, and so on. The check limit is $10,000, the daily limit is $10,000 and the rolling 30-day limit is $50,000.

  3. For same day processing, the cut off time is 3:00 p.m. (PT) on any business day. The funds will be available per the Funds Availability Disclosure for Personal Accounts.
  4. It is recommended that the check be held for 90 days. It is NOT recommended that the check be VOIDED, just in case the Bank needs the original prior to destruction.

What is Text Message Banking?

Text Message Banking makes it easy to access account balances and transactions, as well as transfer funds, right on your mobile phone. It's the fastest and easiest way to get your account balances — anytime, anywhere.

For more information log into Online Banking and click on Account Access in the blue bar, then click on Text Banking & Alerts.

Existing Customers

What is the routing and transit number for Bank of Internet USA?

To set up direct deposits or send a wire to your account use the Bank of Internet USA routing and transit number: 122287251

How do I enroll in Direct Deposit?

To enroll in direct deposit, please complete this form and give it to your employer (or other funds originator).

To set up direct deposits or send a wire to your account use the Bank of Internet USA routing and transit number: 122287251

Direct Deposit may take up to three pay periods to take effect. It is recommended that you leave your prior account open until all direct deposits and direct debits have been switched to your new bank account.

Note: Some organizations may require a specific form to initiate a direct deposit. Check with the originator of funds to see if a specific form is required.

How do I order deposit slips?

  • For all account types we offer a convenient printable deposit slip —
  • We offer an online deposit slip and envelope request form for Checking and Savings accounts —
  • Deposit checks with the Bank of Internet USA’s mobile app or scan a check via MyDeposit in Online Banking

How can I withdraw funds from my Savings Account?

The Bank of Internet USA Savings Account is a true savings account that does not have the range of options to move money like a checking account. The options to withdraw funds from your Savings Account are:

  • Use your ATM card at an ATM machine.
  • Initiate a transfer of money from another Financial Institution.
  • Initiate a wire transfer (Wire Transfer Form)

How do I report a lost or stolen ATM/Debit card?

You may report a card lost or stolen in one of the following ways:

  • Phone: Contact a Direct Banker at 1-877-541-2634 during business hours, Monday – Friday 6:00 a.m. to 6:00 p.m. (PT).
  • Secure message: Log into your account, click on the Contact Us tab and then click on Click here to send an email. Your card will be reported lost or stolen within one business day.

I am travelling and cannot contact you using your toll-free number. How can I reach you internationally?

We understand how important it is to be able to contact Bank of Internet USA by phone while traveling. You may contact Bank of Internet USA by using our direct phone number, 858-350-6200; as this is accessible via international long distance providers. You may use this number 24 hours of the day, 7 days a week for round the clock access to your accounts or report a lost card via automated phone banking. If you need to speak with a representative, our Direct Bankers are available to assist you Monday – Friday 6:00 a.m. to 6:00 p.m. (PT).

What are the early withdrawal penalties for your CDs?

When you open a Certificate of Deposit Account, you agree to keep your funds in the account until the maturity date. Withdrawal prior to the maturity of the term selected will result in an early redemption fee which will substantially reduce the interest earned and could result in the loss of some principal.

The CD early redemption fees may be found in our Truth and Savings Disclosure via the link provided below:

Should I notify the Bank of my travel plans?

Yes! By notifying the Bank with your travel arrangements, the Bank can monitor your account for suspicious activities while you are away for your protection.

What are the fees for using my card in another country?

There is a 2% transaction fee for all International Point of Sale (POS) transactions and ATM withdrawals. However, there could be additional fees charged by the merchant or ATM.

How do I deposit cash?

You can deposit cash to your account by using Reload at the Register service on your Bank of Internet USA Debit card.

San Diego customers are welcome to visit our branch between the hours of 9 a.m. – 5 p.m. Monday to Friday to deposit cash as well. We are located at:

4350 La Jolla Village Dr Suite 140
San Diego, CA 92122

ATM Deposits are only available at the address above.

Is there a hold on direct deposits?

Funds from electronic direct deposits to your account will be available on the same day the Bank receives the deposit.

How long of a hold will be placed on my check?

The hold time is set out in the email notifying you of the hold. Refer to the Funds Availability Policy.

What are the transaction limits on my Savings account or Money Market account?

Savings and Money Market Accounts have a maximum combined total of six (6) debit transactions per monthly statement cycle, subject to available balance. This limitation excludes ATM debit transactions, in-person debit transactions and all credit transactions.

An Excess Transaction or Withdrawal Fee will apply.

How do I activate my ATM or Debit card?

You may activate your ATM or Debit card by:

  • Calling the automated telephone system any time of day at 1-877-541-2634
  • Contacting a Direct Banker at 1-877-541-2634 during business hours, Monday – Friday 6:00 a.m. to 6:00 p.m. (PT).

Why did I receive an email that a hold has been placed on my check?

Regulation CC requires financial institutions to inform a customer when a check hold has been placed. Bank of Internet USA may delay the availability to funds from your check deposits to afford us time to verify the deposit and ensure the funds are collected. The email notice states when the funds will be available. Refer to the Funds Availability Policy.

How do I close my account?

Instructions for closing an account may be submitted using any of the following methods:

  1. Contacting a Direct Banker at 1-877-541-2634 during business hours, Monday – Friday 6:00 a.m. to 6:00 p.m. (PT).
  2. Fax a signed request providing the account number and your instructions to: 858-350-0443
  3. Send a secure message through Online Banking, stating the account number and your instructions
  4. Mail a signed request providing the account number and your instructions to Bank of Internet USA, P.O. Box 509127, San Diego, CA 92150-9948.

How do I add someone to my account?

Adding a signer to your account will be a two-step process:

Step 1: Complete the Consumer Account Vesting Change form (front page and Section B) on our web site, the link below will take you directly to the form:

Change Request: Addition of Account owner form

Step 2: Return the completed Consumer Account Vesting Change request processing by:

  1. Mail to: BOFI Federal Bank P.O. Box 509127, San Diego, CA 92150
  2. Fax to: 858-350-0443; or
  3. Sending a secure message via Online Banking with the form attached

Your request will be processed within one business day on receipt of the Account Vesting Change form.

How do I change my contact details?

A change to your contact details may be completed in one of the following ways:

  • Secure Form — log into your account, click on the Secure Forms tab, click on Change of Contact Details, enter the new information and then click on Submit.
  • Secure message — log into your account, click on the Contact Us tab and then click on Click here to send an email link. Please include all of the updated contact information in your email.
  • Phone — contact a Direct Banker at 1-877-541-2634 during business hours Monday – Friday 6:00 a.m. to 6:00 p.m. (PT).
  • Fax — send instructions, containing a signature, to 1-858-350-0443.
  • USPS — send instructions, containing a signature, to:
    Bank of Internet USA
    P.O. Box 509127
    San Diego, CA 92150

How long will my dispute take?

We will advise you of the results of our investigation within 10 business days after we hear from you, and if we have made an error, it will be corrected promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question (90 days for transactions at a point of sale terminal or outside of the United States). If we decide to do this, we will provisionally re-credit your Account within 10 days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.

I don't recognize a transaction on my account. How do I dispute the charge?

If you do not recognize a transaction on your account, please contact the Bank immediately. We will begin investigating any unauthorized transactions immediately. At any time we may request you to complete the Bank's ATM/Debit Card dispute form, located by using the following link;

atm-debit-card-dispute-affidavit.pdf

Can I change my beneficiaries?

The beneficiary designation may be modified or deleted at any time as the beneficiary is not an authorized owner or signer.

You can choose the most convenient option below to fulfill this request:

  1. Send a request through secure email in Online Banking providing the beneficiary name and date of birth.
  2. Complete the Consumer Account Vesting Change form (front page and Section C) and mail to BOFI Federal Bank P.O. Box 509127, San Diego, CA 92150 or; fax to us at 858-350-0443.
  3. Provide a signed written request providing the beneficiary name and date of birth and mail to BOFI Federal Bank P.O. Box 509127, San Diego, CA 92150 or; fax to 858-350-0443.
  4. Contact us toll free on 1-844-773-0647; my colleagues are available to take your call Monday–Friday 6:00am to 6:00pm (PT).

How do I add or change my beneficiaries?

You may change or add beneficiary information by filling out a Change Request – Beneficiary form and return it to us in one of the following ways.

  1. Secure Message: Login to Online Banking, click on Contact Us, and send a secure email with a scanned copy of the signed documents.
  2. Fax to: 858-350-0443; or
  3. Mail to: Deposit Operations: New Accounts PO BOX 509127 San Diego, CA 92150

Your Beneficiary change will be processed within three business days on receipt of the Account Vesting Change form.

How do I send or receive a wire?

Sending a wire out from Bank of Internet USA

To send an outbound wire, please complete our Wire Form and fax it to 1-858-350-0443. Outbound wires must be to the credit of the Bank of Internet USA account holder.

Wire cut-off times:
Domestic — 12:00 p.m. (PT)
International — 12:00 p.m. (PT)

Wiring funds into Bank of Internet USA

To wire funds into a Bank of Internet USA account you will need the following information:

Bank of Internet USA ABA/Routing Transit Number — 122287251

Address:

Bank of Internet USA
4350 La Jolla Village Drive, Suite 140
San Diego, CA 92122

Incoming international wires must be in US dollars. Our intermediary Bank information is as follows:

Pacific Coast Bankers' Bank
San Francisco, CA 94104

SWIFT Code: PCBBUS66
ABA Number: 121042484

Ensure the wire is to the benefit of your name and your account number at Bank of Internet USA. Wire cut-off time for same day processing: 12:00 p.m. (PT)

Should you or your bank have any questions, please contact a Direct Banker at 1-877-541-2634 during business hours Monday – Friday 6:00 a.m. to 6:00 p.m. (PT).

How do I apply for Overdraft Protection?

Link your online checking account to an online savings or money market account to use the balance in the linked account to cover the shortfall in your online checking account (up to the full balance of the linked account).

To set up: log in to your account and send us a secure message indicating the last 5 digits of the two account numbers you would like to have linked together. (Regulations limit savings and money markets accounts to a maximum of 6 transactions per month.)

You may also call a Direct Banker at 1-877-541-2634 during business hours Monday – Friday 6:00 a.m. to 6:00 p.m. (PT) to request a sweep set up and to link your accounts for overdraft protection.

How do I make a withdrawal from my IRA or Roth IRA account?

To make a withdrawal or close your IRA account, please complete either the:

To authorize the Bank to make automatic ACH distributions from your IRA account please complete the:

After you select the correct form, please print, complete, sign and send the form by:

  1. Secure Message: Log into Online Banking and click Contact us to send a scanned attachment to the Bank.
  2. Fax: 858-350-0443
  3. Or Mail to: Bank of Internet USA PO BOX 509127 San Diego, CA 92150