Frequently Asked Questions

Below you will find answers to many of the common questions we are asked at Bank of Internet USA. If you cannot find the information you are looking for on this page, please , and a dedicated Customer Service Specialist will be more than happy to provide you with the information you need.

New Customers

What information do I need to open a Bank of Internet USA account?

You will need the following information to complete an online application:

  • Your social security number along with a valid US driver's license or state-issued identification.
  • Your primary contact information, including physical address, mailing address, telephone number(s), and email address.
  • The details of the account you are transferring money from to open your Bank of Internet USA or — if you will be making your initial deposit electronically.
  • If this is a joint account, we will need the above information for each account owner.

Click here to open an account.

I am following the instructions on the email to get my Signature Card but the system is opening a new application. How do I get my Signature Card?

The Signature Card is available from the time of the original application until the opening deposit for the new account is received. After the opening deposit is completed, we invite you to request a copy of your Signature Card by either of the following methods:

  • Secure message: log into your account, click the Contact Us tab and then click on Click here to send an email. Send an email requesting a copy of your Signature Card and an associate will reply to your request within one business day.
  • Phone: Contact a Direct Banker at 1-877-541-2634 during business hours, Monday – Friday 6:00 a.m. to 6:00 p.m. (PT).

What are the fees associated with the accounts?

Bank of Internet USA fees are listed on our .

Do I have to have access to a computer and an email address to have an account?

Yes. As an internet-based bank, you are required to have a current email address and access to a computer. When you apply for an account with Bank of Internet USA you are asked to give your consent to receive communication and information in electronic form. Bank of Internet USA is able to offer competitive rates due to the fact that we save money on being a branchless bank and do not send out paper communication.

Is Bank of Internet USA FDIC insured and financially sound?

Bank of Internet USA is a division of BofI Federal Bank, an FDIC insured financial institution established in 1999. You can review all financials and recent news at . Bank products and services are offered by Bank of Internet USA, a division of BofI Federal Bank. Bank of Internet USA and other BofI Federal Bank accounts are not separately insured by FDIC. To calculate your insurance coverage, use the FDIC online Electronic Deposit Insurance Estimator at: .

How do I make deposits into my account?

  • Deposit checks with the 1 or scan a check 1 in Online Banking
  • Have an outside financial institution initiate a transfer of money to Bank of Internet USA using your account number and the Bank of Internet USA routing number: 122287251
  • Initiate a transfer from your outside bank by linking outside accounts in Online Banking
  • Mail in a check:
    Bank of Internet USA
    P.O. Box 509127
    San Diego, CA 92150

1 Not available to fund Certificates of Deposit

How do I fund an account?

An account may be funded in one of the following ways:

  • ACH (electronic transfer) instructions may be entered into the account application
  • Using Mobile Deposit* or MyDeposit* services to deposit negotiable items; such as checks, money orders, and Cashier Check. Refer to account disclosure for a list of unacceptable items.
  • Have your financial institution initiate a transfer of money to our Bank or send a wire to our bank using the BofI Federal Bank routing and transit number: 122287251
  • Online Banking External Funds Transfer (Checking & Money Market Savings accounts only)
  • Mail in a check to:
    Bank of Internet USA
    P.O. Box 509127
    San Diego, CA 92150

* not available to fund Certificate of Deposit

How do I fund a new account?

A new account may be funded in one of the following ways:

  • Transfer from another bank electronically
  • Transfer from another Bank of Internet USA account
  • Deposit a check, money order, or cashier check with our Mobile Deposit1 or MyDeposit1. Refer to your account disclosure for a list of unacceptable items.
  • Wire transfer from another by providing your account number and using the Bank of Internet USA routing and transit number: 122287251
  • Use a debit card or credit card to fund your new account during the initial application process
  • Mail in a check:
    Bank of Internet USA
    P.O. Box 509127
    San Diego, CA 92150

1 Not available to fund Certificate of Deposit

Who do I make checks payable to when depositing to my account?

You can make your check payable to Bank of Internet USA or to yourself. In addition, you can endorse the back of the check "For Deposit Only" followed by your signature and the account number.

How do I contact Bank of Internet USA?

There are many ways that you can contact Bank of Internet USA:

  • Secure Message: Log into your account, click on the Contact Us tab and then click on Click here to send an email.
  • Phone: Contact a Direct Banker at 1-877-541-2634 during business hours, Monday – Friday 6:00 a.m. to 6:00 p.m. (PT).
  • Fax: Bank of Internet USA at 1-858-350-0443
  • USPS to:
    Bank of Internet USA
    P.O. Box 509127
    San Diego, CA 92150
  • Click the Contact Us tab and then click Email. Please note this is not a secure message facility and we strongly recommend that you never send confidential information using this method.
  • Email Us: Contact us at customerservice@bankofinternet.com. Please note, unless you use secure messaging functionality, we strongly recommend that you never send confidential information using regular email.

I just opened a new account, when will my debit card be issued?

Your VISA® Debit card and PIN are issued the day after a new account application is approved. For security purposes, the VISA® Debit card and PIN are sent from separate distribution centers and will arrive in the mail (separately) within 10 business days from the issue date.

I just opened a new account, when will my checks be issued?

Check orders are issued as soon as your account in opened. Your initial pack of checks will be sent by Parcel USPS delivery. Please allow 11–14 business days for your check order to be delivered.

How do I set a PIN and activate my new debit card?

The first time you use your card for an ATM or any Point of Sale (POS) transaction where a PIN is used, the PIN entered on the first transaction becomes the permanent PIN.

Your card must be activated before you can set your PIN. To activate your card:

  1. Dial 1-877-541-2634 (You must call from the phone number you added to your profile)
  2. Select Option 1
  3. Select Option 3
  4. Enter your debit card number
  5. Enter your full Social Security number

If you ever forget your PIN, please send us a Secure Message by logging into Online Banking and clicking Contact Us or call us at 1-877-541-2634 during business hours, Monday – Friday 6:00 a.m. - 6:00 p.m. (PT) and a Direct Banker can help assist you.

What ATMs can I use with Bank of Internet USA?

With a Bank of Internet USA online bank account, you can use any ATM nationwide

What are the ATM/Debit card daily limits?

The daily limits for ATM/Debit cards are:

  • Cash withdrawal from an ATM using an ATM card - $510.00
  • Point-of-sale transaction using your ATM card - $500.00
  • Cash withdrawal from an ATM using a VISA® Debit card - $1,010.00
  • Point-of-sale transaction using your VISA® Debit card - $2,500.00

How do I order checks for my account?

Bank of Internet USA will send an initial starter kit checks free of charge if you order them during the application process for , , , and . If you are looking to reorder for your account, please use the following directions:

  • Log into your Online Banking account
  • Hover over the Additional Services tab
  • Click on Check Reorder
  • Select the account
  • Click the Continue button
  • Select your products
  • Follow the on screen prompts to complete the re-order

How can I make a withdrawal from my Money Market Savings account?

  • You can transfer funds between Bank of Internet USA accounts using our convenient Online Banking or Mobile Banking facilities. We recommend you open a Rewards Checking account for easy transfer and to maximize your rate rewards!
  • You can initiate an electronic withdrawal from another bank
  • You can complete an ATM withdrawal (daily limit $1010)
  • You can write check
  • Federal law limits the number of withdrawals and transfers from all U.S. savings and money market accounts to 6 transfers per statement cycle. For each transaction that exceeds this limit, a fee will apply Click to see the Deposit Account Agreement & Schedule of Fees.

When will my interest be calculated?

At the time of your statement cycle date, we will determine the combined products and services used since the previous cycle date to determine the aggregate interest rate to apply to your current statement cycle.

I do not live in the United States. Can I open an account with Bank of Internet USA?

We accept applications from US residents who have a valid State Identification Card and a Social Security/Tax identification number.

How do I open an account?

You can open an account online. Simply select your product from our homepage, click the OPEN ACCOUNT button and follow the instructions to complete your online account application.

What types of accounts do you offer?

Bank of Internet offers a wide variety of deposit products including Checking, Savings, Money Market, and accounts.

Click to view our award winning deposit products. You can also to determine which one is best suited to your financial needs and goals.

Do you offer retirement accounts?

Our offer high rates, high returns, and no market risk. Certificates of Deposit are designed to reward depositors who want to deposit funds and leave them on deposit for a specific length of time ranging from twelve months to three years. Open a retirement account now and you'll enjoy:

  1. Interest compounded daily
  2. Free online statements
  3. High Rates, High Returns and No Market Risk!
  4. Competitive Rates - Start Earning Today
  5. Safe and Secure - FDIC Insured

We also offer great IRA/Roth Savings accounts. Visit our Retirement Accounts page today.

My account application is under review. What is the next step?

Bank of Internet USA will contact you by email or phone within one business day regarding your online application advising you what requirements are needed to complete the online account process.

How do I open a Trust Account?

Choose to open a trust account while selecting your products during the initial application process.

Submit our Change Request - Trust Certification form to convert your established account into the name of a trust.

What is a certificate of deposit?

A certificate of deposit, also called a CD, is an investment vehicle where you can place a lump sum of money into an account for a specific period of time at a predetermined guaranteed interest rate. In exchange for the guaranteed CD interest rate, with no market risk, you do not have access to the funds before the CD matures without incurring early withdrawal fees. Click here to open an account.

What are the advantages of a CD?

CDs are safe investments, as amounts up to $250,000 are insured by the Federal Deposit Insurance Corporation (FDIC). They usually provide a better return on an investment than money market funds. CDs are good investments if you are averse to risk and want to know exactly how much your investment will be worth at the end of the term.

What are the current certificate of deposit rates?

Our CD interest rates are consistently among the highest in the country. You can view our current rates here.

Are there any fees to open or maintain a Bank of Internet USA CD?

Bank of Internet USA does not charge fees to open or maintain a certificate of deposit.

What is the minimum deposit for a Bank of Internet USA CD?

A $1,000 minimum deposit is required. Click here to open an account.

What is the length of term for a CD?

Length of term is how long you plan to leave your money invested in the CD. Bank of Internet USA CDs can be purchased for terms between 3 months and 5 years. The longer the term, the higher your CD interest rate will be.

Do you offer accounts for minors?

Choose to open a UTMA (Uniform Transfers to Minors Account) account while selecting your products during the initial application process.

Submit a Change Request- Uniform Transfer for Minors form to convert your established account into a minor account.

What is an IRA?

An IRA is an individual retirement arrangement, which can be an individual retirement account or an individual retirement annuity. It is a personal savings plan that allows you to set aside money for retirement with tax advantages.

There are two primary types of IRAs: Traditional and Roth. Depending on which one you choose, you may be able to deduct some or all of your contributions. You also may be eligible for a tax credit equal to a percentage of your contribution.

How does a Traditional IRA differ from a Roth IRA?

With a Traditional IRA, assuming you’re eligible, your contributions are tax-deductible. Your earnings grow tax-deferred, so you will not pay income taxes on your investment earnings until you make withdrawals. Both deductible contributions and earnings are then taxed at your regular income tax rate when the money is withdrawn.

Contributions you make to a Roth IRA are never tax-deductible, so they will always be tax-free upon distribution. Your earnings grow tax-deferred, so you will not pay income taxes on your investment earnings until you make withdrawals. And if you take a "qualified distribution," your earnings are tax-free.

How much can I contribute to my IRA?

You can contribute up to $5,500 for 2015 and 2016 to an IRA, provided you earn at least that amount in compensation. If you are age 50 and older before the end of the year, you can make an additional $1,000 catch-up contribution, for a total of $6,500 for 2015 and 2016.

Keep in mind that your annual contributions cannot exceed your annual compensation. In addition, any contributions you make to one IRA type (Traditional and Roth IRAs) will reduce contributions you can make to another type of IRA. In other words, for 2016 you can contribute a combined total of up to $5,500 ($6,500 with catch-up) to both Traditional and Roth IRAs.

If you have little or no compensation, but are married and your spouse has eligible compensation, you are eligible to contribute up to the annual individual limit to your own IRA, as long as you file a joint tax return and there is enough income to support both you and your spouse's contributions. It is important to note that you and your spouse cannot jointly own an IRA.

Excess contributions
If you contribute more than the allowable amount for a given tax year (excess contribution) to your IRA or make an improper rollover (which are deemed to be regular contributions), you must withdraw the excess along with any earnings by the due date of your tax return, including extensions. If you don’t, you’ll owe a six percent penalty tax that will be assessed each year on any excess amount that remains in your account.

Online Banking

Does the Bank have a Direct Deposit form?

Yes, the Bank's Direct Deposit form is available on our website by clicking Online Banking Forms from the Customer Support tab. Please use the following link to access the form directly:

I cannot register for Online Banking. Why do I receive Customer Verification Error #1504?

Customers receive this error code when they have attempted to register for Online Banking too soon. Online Banking is accessible to new customers one day after a new application is approved.

The Secured Message system asks me to login account again. How can I send a Secure Email?

Please ensure 3rd party cookies are not being blocked by your browser. The Online Banking system will properly allow you navigate to the Secure Email system and other areas within Online Banking after 3rd party cookies within your internet browser's Privacy Preferences are accepted.

I am trying to reset my password and the system is sending my access code to an email/phone number that isn't mine. Has my account information been compromised?

Rest assured your account information has not been compromised. For security purposes, the Bank's Online Banking system is designed to display false Enhanced Security Information to Users that have not entered a valid Online Banking ID during the Password Reset or have not completed the Enhanced Security registration. We recommend using the Bank's Online Banking ID Recovery tool to ensure you are attempting to reset the password for the correct Online Banking ID.

How do I access Online Banking?

Simply register as a New User from the Bank's homepage to access your account via the link provided: www.bankofinternet.com. Here you can create your username and password. If you have already set up your Online Banking information, click Login at the top of this page and use your chosen username and password.

What if I have forgotten my Online Banking password?

  • Click the Forgot Password link from the Online Banking Login page
  • Enter your Phone Number associated with your Enhanced Security Login features
  • Enter your Username
  • Click Send me a new password
  • Enter the temporary password sent to your phone
  • Click Confirm
  • Enter a new password

What if I have forgotten my Online Banking ID?

Customer can also retrieve it by the following steps

  • Click the Forgot Your Password link from the Online Banking Login page
  • Click I forgot my username
  • Enter your email address and click Send

What are the qualifications for next-day External Transfers?

For Next-Day transfers the following qualifications apply to your individual accounts:

  1. You have had no negative transaction history (transaction returns) through the Funds Transfer service.
  2. The external account involved in your Next-Day transfer request must have completed at least one transfer of $500 or more to your Bank of Internet USA account more than 60 days ago.
  3. If you are conducting a Next-Day transfer out of one of your Bank of Internet USA accounts, that account must have an available balance of $750 more than the dollar amount of your transfer request.
  4. If you are conducting a Next-Day transfer into one of your Bank of Internet USA accounts, that Bank of Internet USA account must have an available balance of at least $750.

What is Popmoney and how does it work?

Popmoney is an innovative payment service that eliminates the hassles of checks and cash. Now, sending and receiving money is as easy as emailing and texting. Best of all, you don't need a new account to send or receive money. Just use your current account.

Sending Money: To send money, log into Online Banking, hover over Move Money on the blue bar, click External Transfer, and then click Select under Pay Other People. Send money to anyone using his/her email address, mobile number or bank account information. You will be notified when the transaction is completed.

Receiving Money: You will receive an email or text message informing you someone has sent you money. Log into Online Banking and direct the funds to the account of your choice.

Otherwise, you can provide your bank account information at Popmoney.com and your money will be automatically sent to that account.

If you do not provide your account information, the payment will be automatically returned to the sender's account.

Money sent to a bank account will be automatically deposited there.

It's just that easy!

How Do I Verify Trial Deposits for an External Bank Account?

Log into Online Banking, hover over Move Money, select External Transfer, click on Transfer Between My Accounts, click on Settings on top right corner of green banner and then select Accounts from the drop down menu. Once you have selected your account click Verify and enter the deposit amounts to complete verification.

What are the limits for External Transfers?

We do not limit the number of funds transfers you may make; however, you may not exceed the number of funds transfers allowed by the rules governing the applicable Accounts.

The dollar limits at registration are:

Maximum per day in or out $2,000.00

Maximum per month $5,000.00

You may not make funds transfers in excess of limits described on the Service. We reserve the right to change, from time to time, the dollar amount of funds transfers you are permitted to make using our Service.

Can I transfer money to another Bank of Internet USA account I do not own?

Please contact the Bank directly by either of the following methods to process the a transfer from your Bank of Internet USA account to another customer's account;

  • Secure Message: Log into your account, click on the Contact Us tab and then click on Click here to send an email link.
  • Phone: Contact a Direct Banker at 1-877-541-2634 during business hours, Monday – Friday 6:00 a.m. to 6:00 p.m. (PT).

The External Bank Transfer section in Online Banking is blank. How can I schedule an external transfer?

Please ensure 3rd party cookies are not being blocked by your browser. The Online Banking system will properly allow you navigate to the External Bank Transfer system and other areas within Online Banking after 3rd party cookies within your internet browser's Privacy Preferences are accepted.

What are the BillPay transaction limits?

There is a per transaction limit of $9,999.00 and a daily limit of $19,999.00.

The BillPay section in Online Banking is blank. How do I pay my bills?

Please ensure 3rd party cookies are not being blocked by your browser. The Online Banking system will properly allow you navigate to the BillPay system and other areas within Online Banking after 3rd party cookies within your internet browser's Privacy Preferences are accepted.

Bill Pay: when will an authorized payment be debited from my account?

If the payee is being paid with a paper check, the payment will be debited from your account after the check clears. If the payee is being paid with an electronic payment, the amount of the payment will be deducted from your account within 2 business days of the payment processing date.

Bill Pay: can I cancel a payment?

In most cases, you can cancel an electronic payment 3 days or more prior to its deliver-by date and you can cancel a check payment 5 days or more prior to its deliver-by date. To cancel a payment, click the Cancel link in the Pending Payments section on the Make Payments page.

Bill Pay: can I pay a person or business if I don't have an account number?

Yes. You do not need an account number to make a payment.

Bill Pay: how do I pay someone new?

Just enter the name of the person or business you want to pay in the Pay Someone New entry box and click Add. Next, provide the required information and click Continue. If we need additional information, a second Pay Someone New window appears. That's it — the person or business will be added to your list, ready to be paid.

Bill Pay: who has access to my personal information?

You are the only person who can authorize payments to be issued by us against your account. Our representatives access your account information on a need-to-know basis, and only with your approval.

Bill Pay: can I make a payment to anyone?

Yes, you can pay anyone including your cable company, doctor, or Uncle Charlie.

How can I access my monthly statement?

Your official eStatements can be accessed within Online Banking by clicking the View Statement option on the Online Banking homepage or by completing the following instructions;

  1. Login to Online Banking
  2. Hover over Additional Services on the main menu
  3. Click eStatements
  4. Under the My Statements section, select View Current Statement or View Statement History for the account you wish to view

Do I have any protection from unauthorized online banking transactions?

Federal Regulation E provides certain protections against loss resulting from unauthorized Online Banking or Mobile Banking transfers from your personal account, such as bill payments or transfers to other accounts. These protections do not apply to business purpose accounts, regardless of account ownership. You will not be responsible for any unauthorized online transaction, provided you report the first incident to us within 60 calendar days after the date of the first statement where the transaction is shown. If you do not report it to us within that time period, you could be held responsible for unauthorized transactions that occur after the 60 days. Thus, it is important for you to check your statement or Online Banking account screen regularly and report any unauthorized activity to us immediately. Please refer to our Deposit Account Agreement and Fee Schedule for more information.

What are the daily limits for MyDeposit?

"Per Daily Limit" - $10,000.00

"30-day Rolling Limit" - $50,000.00

My check won't scan, what should I do?

  • Ensure you are logged into Online Banking under your own name.
  • Confirm you have endorsed the back of the check.
  • Make sure you place the check in the same corner of the scanning machine for both front and back scanning.
  • It may help to mark dots (about the size of a pencil eraser) on the four corners of the front and back of the check to help the scanner detect the outline of the check.
  • It is always worth trying these simple tips before you make the decision to send your check deposit by mail to:
    Bank of Internet USA
    P.O. Box 509127
    San Diego, CA 92150

For a comprehensive Overview, System Requirements, Instructions and FAQs, log into Online Banking, click on MyDeposit in the blue bar, and then click HELP.

What is MyDeposit?

MyDeposit is a revolutionary service which allows you to deposit checks directly into your account from the comfort of your home or office! Using your internet-connected computer and almost any scanner, both business and personal checks can be deposited with just a few simple steps.

For a comprehensive Overview, System Requirements, Instructions and FAQs, Log into Online Banking, click on MyDeposit in the blue bar, then click HELP.

Browser/Internet Requirements

Browser/Internet Requirements

  • Minimum of 128-bit encryption capabilities
  • DSL or Cable internet connection
  • JavaScript enabled
  • Session/Permanent Cookies enabled

Supported Browsers

For the best experience using Online Banking, please use one of the following supported browsers. Using beta versions or older versions may result in limited functionality within the site.

Supported Browsers:

  • Firefox 4.0 +
  • Chrome
  • Internet Explorer 8+
  • Safari 6.0 +

Mobile Banking

How do I get a mobile banking app?

What can I do using a Mobile App?

Mobile Banking is safe and convenient way to manage your deposit accounts on the go:

  • Check your account balances
  • View your account transaction history
  • Transfer funds between eligible accounts
  • Locate an ATM
  • Contact Customer Service
  • Pay bills
  • Deposit checks, check deposit history

When will the funds from the Mobile Deposit be available?

The funds will be available based on the outlines described in the Bank's Funds Availability Policy;

/legal/disclosures

I just deposited a check via Mobile Deposit. When will I see the deposit in my account?

After successfully submitting a deposit via Mobile Deposit, the system prompts you to provide an email address to send a confirmation of your transaction. The confirmation email is the only receipt provided by the system and the deposit will not be displayed as a pending transaction within Online Banking.

Deposits submitted before 3:00 PM (PT) Monday through Friday, excluding Federal Holidays, will be eligible for same day processing. Deposits received after 3:00 PM (PT) will be processed at the end of the following business day. Successful mobile deposits will be visible within Online Banking the day after the transaction is processed. The funds will be available based on the outlines described in the Bank's Funds Availability Policy;

/legal/disclosures

Tell me about Mobile Deposit

  1. There are two requirements to use Mobile Deposit:
    a. Use an iPhone® or Android™ mobile phone
    b. Accept the Mobile Deposit Terms and Conditions
  2. The Mobile Deposit feature is located within the Mobile Banking App and can be downloaded via iTunes® or Android™ Market.

    You can deposit one check at a time. Once one deposit has been accepted, you can make another deposit, and so on. The check limit is $10,000, the daily limit is $10,000 and the rolling 30-day limit is $50,000.

  3. For same day processing, the cut off time is 3:00 p.m. (PT) on any business day. The funds will be available per the Funds Availability Disclosure for Personal Accounts.
  4. It is recommended that the check be held for 90 days. It is NOT recommended that the check be VOIDED, just in case the Bank needs the original prior to destruction.

What is Text Message Banking?

Text Message Banking makes it easy to access account balances and transactions, as well as transfer funds, right on your mobile phone. It's the fastest and easiest way to get your account balances — anytime, anywhere.

For more information log into Online Banking and click on Account Access in the blue bar, then click on Text Banking & Alerts.

Existing Customers

To set up direct deposits or send a wire to your account use the Bank of Internet USA routing and transit number: 122287251

Apple Pay

How does Apple Pay work?

Apple Pay works by adding a secure virtual copy of your Bank of Internet USA debit card into your iPhone Passbook® application. Once added, hold your iPhone® near the contactless reader with your finger on the Touch ID. Your payment is processed through breakthrough contactless payment technology!

Which devices are compatible with Apple Pay?

Devices compatible with Apple Pay and can be used in-store for purchases are:

  • iPhone 6 and later
  • iPhone 6 Plus and later
  • Apple Watch (with an iPhone 5 or higher)

For in-app purchases only:

  • iPad Air 2
  • iPad Mini 3

I have an iPhone 5. Can I still use Apple Pay?

Unfortunately, Apple Pay can be only used with iPhone 6 and later for in-store purchases. You can use your iPhone 5 or higher to make in-store purchases with an Apple Watch only.

Which cards can I use with Apple Pay?

Your Visa® Debit Card is eligible.

Why I am being asked to call to verify my card?

This is an extra security step to protect against fraud. Simply call the number provided so we can verify your card and identity. You will receive a message in your Passbook application when your debit card is ready for Apple Pay.

Do I get fraud coverage for Apple Pay purchases?

Yes. Just like your physical debit card, your debit card in the mobile wallet is covered against fraudulent purchases and payments made by others using your physical or debit card in Apple Pay. If you suspect unauthorized use of your debit card in Apple Pay, please contact us immediately by calling the number on the back of your card.

How can I view my Apple Pay transactions?

Your last transaction appears in the Passbook app on your device after you select the card you’d like to access. You can view up to 10 additional purchases by touching the information icon on the bottom right corner of the Passbook app. For a complete detail of all your debit transactions, sign in to Online Banking or use our Mobile Banking App.

Which merchants accept Apple Pay?

The Apple Pay merchant network is growing. Learn more about participating retailers and apps here: https://www.apple.com/apple-pay/where-to-use-apple-pay/

We still advise you to carry your physical card in case a particular merchant does not yet have an Apple Pay terminal installed.

What if my phone is lost or stolen?

We suggest that you download Apple’s Find My iPhone app. You can use the app to quickly place your device in Lost Mode so your information is not accessible, or you can remotely erase your iPhone.

Please note: Find My iPhone must be enabled in iCloud settings on your device before you can locate it with this app.

If you did not have Find My iPhone downloaded or cannot disable your phone, you should cancel your Bank of Internet USA debit card immediately by calling 1-877-541-2634. You should also sign into Online Banking or use our Mobile Banking App to view your transaction history to confirm no unauthorized transactions have been made.

Who can I contact if I have any further questions about and Apple Pay?

The Apple Pay merchant network is growing. Learn more about participating retailers and apps here: https://www.apple.com/apple-pay/where-to-use-apple-pay/

If you have any questions regarding your Bank of Internet USA account and using Apple Pay, please contact us at 1-877-541-2634 Monday - Friday 6:00am to 6:00pm Pacific Standard Time, our Direct Bankers are happy to answer your questions.

Popmoney

Registration

What is Popmoney?

Popmoney is an innovative payment service offered by leading financial institutions that eliminates the hassles of checks and cash. Now, sending and receiving money is as easy as emailing and texting. Best of all, you don't need a new account to send or receive money. Just use your current bank account.

How does Popmoney work?  

Sending Money

To send money, log in to your online bank account and look for Popmoney

If you are a joint account holder, you and the joint party will need to put in separate phone numbers during the initial registration process.

Send money to anyone using his/her email address, mobile number or bank account information.

You will be notified when the transaction is completed.

Receiving Money

You receive an email or text message telling you someone sent you money.

If your bank offers Popmoney, you can log in to your bank account and direct the funds there.

Otherwise, you can provide your bank account information at Popmoney.com. Your money will be sent to that account.

If you don't provide your account information, the payment will be automatically returned to the sender's account.

Money sent to a bank account will be automatically deposited there. It's just that easy!

What can I use Popmoney for?

Popmoney is easy and convenient for you and the people you send money to... they can simply receive the money into their bank account online, saving them a trip to the bank. Use Popmoney to:

  • Send money to your child at college
  • Send a gift to family and friends
  • Pay back friends for that fun outing
  • Pay your babysitter or your lawn care service
  • Pay rent to your landlord or roommates

Will my bank account information be shared with the recipient?

No, your bank account information will not be shared with the recipient. Your recipient will see your first name, last name, and the message you wrote for the payment; if you sent the payment to your contact's email address, your recipient will also see your email address. Similarly, you won't be able to see your recipient's bank account information.

Why do I need to verify my email address and phone number?

Verification of your email address and phone number is required for security reasons. Entering the correct verification codes ensures that you have access to your email and phone. You may also be asked to verify your mobile phone in the future to send and receive payments.

Sending Money

What are the different ways I can send money to someone?

You can send money to someone using his/her:

  1. email address: your contact will receive an email with instructions on how to direct the payment into his or her bank account. 
  2.  
  3. mobile number: your contact will receive a text message with instructions on how to direct the payment into his or her bank account. 
  4.  
  5. bank account information (routing and account number): the money will be directly deposited into your contact's bank account. You will also have the option to send the contact an email.

What are the transfer limits?

 There is a $2000 daily limit, a $2000 transaction limit, and a $5000 monthly limit.  In addition, you must have an account balance of at least $100 to perform a next day transaction.

When will the recipient receive the funds?

It depends on the delivery speed you selected to send the payment.

Standard Delivery ‐ 3 business days

Your contact will receive the money in 3 business days if you're sending money to someone who has used Popmoney and turned on Automatic Deposit or if you have provided your contact's bank account information.

If you are sending the payment via email or mobile, your contact must provide his/her bank account information; s/he will receive the funds 3 business days later.

Express Delivery ‐ Next business day

  

Your contact will receive the money the next business day if you're sending money to someone who has used Popmoney and turned on Automatic Deposit or if you have provided your contact's bank account information.

If you are sending the payment via email or mobile, your contact must provide his/her bank account information by 10 PM Pacific Time in order to receive the funds the next business day.

There is a fee for Express Delivery.

What is Standard Delivery?

Payment Sent To Standard Delivery Description
Bank Account The payment will be sent to your contact's bank account within 3 business days.
Email Address or Mobile Number The recipient will be notified of the payment on the send date.  
  1. Contacts with Automatic Deposit enabled will see the payment in their bank account within 3 business days.  
  2. Contacts without Automatic Deposit enabled cannot receive the payment until they provide their bank account information; once provided, the payment will be sent to the contact's bank account within 3 business days. 
 

What is Express Delivery?

Payment Sent To Express Delivery Description
Bank Account The payment will be sent to your contact's bank account the next business day.
Email Address or Mobile Number The recipient will be notified of the payment on the send date.  
  1. Contacts with Automatic Deposit enabled will see the payment in their bank account the next business day.  
  2. Contacts without Automatic Deposit enabled cannot receive the payment until they provide their bank account information; once provided, the payment will be sent to the contact's bank account the next business day. 
 

Why do I have limits on my payments?

For your protection, limits have been created on how much money and how many payments can be sent during various time periods. Please click the Icon next to the Amounts field to view your available limits. 

What are the fees associated with the service?

Currently there is a fee for Express Delivery (next day transfer).

Why am I asked to enter a message to the contact?

A personal message gives the contact the confidence that s/he is receiving the payment from someone they know. It is also an opportunity for you to communicate the purpose of the payment to the contact.

Why are some of my contact bank accounts, email addresses, or mobile numbers missing from the "Send Method" dropdown field? 

You may not send money to contacts' bank accounts, email addresses or mobile numbers that are suspended or on hold.  

For your protection, your contacts' bank accounts, email addresses or mobile numbers may be placed on hold or suspended for various reasons. For example, if you fail verification when attempting to send money to them, this would result in a hold. Please call 1-877-541-2634 to remove a hold or suspension.

Can I cancel a payment? 

Yes, you may cancel a payment anytime before or on the send date. Your contact will be notified if you cancel a payment after a payment notification has been sent.

How do I add a contact?

There are two ways to add a contact: 

 
  1. Click on the Add a Contact link located next to the To entry field on the Send Money screen. Please enter the required fields on the popup window and click Save. 
  2.  
  3. Click on the Contacts tab and click on the Add Contact button. Please enter the required fields and click Save.

Incoming Payments and Alerts

Why don't I see a payment that I'm expecting?

If you are expecting a payment and you do not see it in your Incoming Payments, this is most likely because you have not added the email address or mobile number to which the payment was sent. Have you added this email address or mobile number? If not, go to Preferences to add and verify it. Once you are done, you will be able to see the payment immediately.

When will the funds be available in my account after I deposit the payment?

Click Activity to view the estimated date when the funds will be available.

Why am I asked to verify my mobile number to deposit a payment sent to my email address?

As a security precaution, the sender provided your mobile number when s/he scheduled the payment; you need to verify access to this mobile number in order to confirm your identity and receive the funds.

If the sender has provided the wrong mobile number, or I cannot receive text message at this phone, what should I do?

Please call the sender to edit the mobile number; the sender can edit the mobile number by clicking Activity and editing the transaction.

Do not attempt to deposit this payment! The funds will be returned to the sender if you are unable to verify access to the mobile phone.

What is Automatic Deposit?

Automatic Deposit is the easiest and fastest way to receive money. It allows you to designate one account into which all incoming payments will be automatically deposited. Once turned on, there's nothing more for you to do ‐ you will be notified of incoming payments via email or text message, the payment will be sent into your selected account. You can edit Automatic Deposit settings in Preferences.

Why didn't Automatic Deposit work for an incoming payment?

There are two reasons why automatic deposit may not work for incoming payments:

  1. The payment was sent to an email address or mobile number not currently in your profile. Please click Preferences to add and verify additional email addresses or mobile numbers.
  2. As an extra security precaution, the sender is sometimes required to provide your mobile number when s/he scheduled the payment; you need to verify access to this mobile number in order to receive the payment. 
 

What happens when a payment someone sent me expires?

You have 10 days from the send date to deposit the payment. When a payment expires, the funds are returned to the sender. Please contact your sender to request another payment if you still wish to receive the funds.

Account Activity

What are the different payment statuses?

Below is a list of all the possible payment statuses and their definitions:

On Hold: The payment was placed on hold because the sender failed verification when attempting to schedule the payment. Please call 1‐877‐541‐2643 to remove the hold.

Pending:

If this is a payment you sent, the recipient was notified of this payment. The funds will be withdrawn from your bank account the next day.

If this is a payment you received, the payment is being processed and the funds will be deposited into your bank account within 3 business days.

In Progress:

If this is a payment you sent, the recipient was notified of this payment and the payment is being processed.

If this is a payment you received, the funds are en route and will be deposited into your account within 3 business days.

Failed: A payment may fail due to one of the following reasons:

  1. The recipient is unable to validate access to the mobile phone as provided by the sender.  
  2. The funds could not be deposited into the bank account provided by the recipient.  
  3. There are insufficient funds in the account to cover the amount of the payment.

Stopped: The sender stopped the payment after the send date. The funds are returned to the sender's account.

Expired: The recipient has 10 days from the send date to provide instructions on how to deposit the payment, after which the payment expires and the funds are returned to the sender's account. 

 

Completed: The payment has successfully been deposited into the recipient's account. 

Why did my transaction fail?

A payment may fail due to one of the following reasons:

  1. The recipient is unable to validate access to the mobile phone as provided by the sender.  
  2. The funds could not be deposited into the bank account provided by the recipient.  
  3. There are insufficient funds in the account to cover the amount of the payment.

Can I stop a payment after the send date?

You can stop a payment anytime after the send date provided the payment has not been deposited into the recipient's bank account. To stop a payment, go to Activity and click the Stop Payment button. You will not see the Stop Payment button when the option is no longer available.

Where do I view and edit future–dated payments and recurring payment plans?

To view or edit future‐dated payments and recurring payment plans, click on the Scheduled Payments tab.

Scheduled Payments

What are the different scheduled payment statuses?

Below is a list of all the possible scheduled payment or payment plan statuses and their definitions:

Active: The payment plan has been scheduled. It will be processed per your instructions when the send date arrives.

Cancelled: The payment or payment plan was cancelled by the sender.

On Hold: The payment or payment plan was placed on hold because the sender failed verification when attempting to schedule it. Please call 1-877-541-2634 to remove the hold.

Pending: The payment has been scheduled. It will be processed per your instructions when the send date arrives.

Can I edit or cancel a future–dated payment?

Yes, you can edit or cancel a future‐dated payment anytime before the send date. You can only edit certain fields, which include Send Date, Amount, Subject Line, Personal Message, and My Notes.

You can also stop a payment anytime after the send date provided the payment has not been deposited into the recipient's bank account. To stop a payment, go to Activity and click the Stop Payment button. You will not see the Stop Payment button when the option is no longer available.

Can I edit or cancel a recurring payment plan?

Yes, you can edit or cancel the next payment anytime before the send date or the entire recurring payment plan at anytime. For the next payment, you can edit the Send Date, Amount, Subject Line, and Personal Message, without affecting the rest of the plan. For the entire recurring payment plan, you can edit the same fields as well as the Frequency and Duration.

Account Contacts

What is the difference between adding a contact's email address, mobile number, or bank account information?

The information you provide on a contact determines how the payment you send to them will be processed and how s/he will be notified.

  1. email address: your contact will receive an email with instructions on how to direct the payment into his or her bank account.
  2.   
  3. mobile number: your contact will receive a text message with instructions on how to direct the payment into his or her bank account. 
  4.  
  5. bank account information (routing and account number): the money will be directly deposited into your contact's bank account. You will also have the option to send the contact an email.

Why are my contacts' email addresses, mobile numbers, or bank accounts suspended or on hold?

For your protection, your contacts' bank accounts, email addresses or mobile numbers may be placed on hold or suspended for various reasons. For example, if you fail verification when attempting to send money to them, this would result in a hold. Please call 1-877-541-2634 to remove a hold or suspension.

Account Preferences

What is a primary email address?

Your primary email address will be used for all communications between Popmoney and you.

Why would I want to add multiple email addresses and/or mobile numbers that I own?

By adding multiple email addresses and/or mobile numbers, you can receive payments made to them. For example, this is helpful for individuals who have separate email addresses or mobile numbers for personal friends and work colleagues. If you have multiple email addresses or phone numbers you will need to add them through the preferences section.

What is Automatic Deposit?

Automatic Deposit is the easiest and fastest way to receive money. It allows you to designate one account into which all incoming payments will be automatically deposited. Once turned on, there's nothing more for you to do ‐ you will be notified of incoming payments via email or text message, the payment will be sent into your selected account. You can edit Automatic Deposit settings in Preferences.

Why is there an exception to my Automatic Deposit Setting?

You can access Popmoney at multiple locations. If you have enabled Automatic Deposit for the same email address or mobile number at more than one location, then the most recent Automatic Deposit setting will be in effect, overriding any previous Automatic Deposit settings associated with that particular email address or mobile number.