I received my Tax Return in the form of a cashier's check. Can you verify the check?
H&R Block offers check verification. The phone number for check verification is printed on the front of the check: (877) 210-9305.
Alternatively, you can contact an H&R Block agent that can verbally verify the check at (800) HRBLOCK or (800) 472-5625.
Can you tell me the status of my H&R Block Tax Return?
We would be pleased to help you determine the status of your Tax Return. Because you filed your return with H&R Block, you can contact an H&R Block agent to help you identify the date you will receive your Tax Return at (800)HRBLOCK or (800)472-5625.
Alternatively, you can check the status of your return electronically on H&R Block’s website at: https://www.hrblock.com/taxes/doing_my_taxes/check_status.html.
Lastly, you can check the status of your return electronically on the IRS’s website: https://www.irs.gov/Refunds.
Is the Bank holding money from my tax refund? When will the funds be released?
The Bank does not hold funds from Tax Returns. We invite you to determine the date your tax refund will be delivered by checking the status of your return online at: https://www.irs.gov/Refunds.
You can contact an H&R Block agent that would be happy to help you identify the date you will receive your Tax Return at (800) HRBLOCK or (800) 472-5625.
Why is the refund I received, less than the amount on my return?
The amount of your refund might be reduced due to processing fees, IRS deductions, or IRS errors. You can contact an H&R Block agent that can explain why the amount of your refund is less than the amount specified on your return, at (800) HRBLOCK or (800) 472-5625.
I provided the wrong account number on my Tax Return for my refund. How do I update the account information?
The account information must be updated by H&R Block. Your refund will be sent again after the account information has been successfully updated. You can contact an H&R Block agent that can assist you with updating the account information to ensure you receive your refund in a timely manner, at (800) HRBLOCK or (800) 472-5625.
I received a BofI Federal Bank direct deposit that I do not recognize. I have not filed my taxes, I do not have a prepaid card, and I did not file my taxes through H&R Block. Why did I receive this deposit?
For any transactions that you do not recognize on your account statement with your Bank, we recommend you contact them directly to dispute the transaction as unauthorized.
Where is my 1099? Can I download the document from Online Banking?
||When it's issued
||Date uploaded into online banking
||Report interest income
||Issued when aggregate interest earned is $10 or more
||For BofI purposes, customers will receive this on the CashBack checking. Any dollar amount we will issue, refer to IRS regarding when the customer is required to report it.
||Distribution from retirement account (IRA, Roth IRA)
||If a customer took a distribution of $10 or more from their IRA or Roth IRA.
||Year End Statement
||Confirms balance of an IRA as of December 31st of the previous year.
Tell me about Bank of Internet USA
Bank of Internet USA is a division of BofI Federal Bank®, a publicly traded (NASDAQ: BOFI), FDIC-insured diversified financial services company, with approximately $7.9 billion in assets that provides innovative banking and lending products and services to our personal and business customers throughout the United States. We operate our bank from a single location, headquartered in San Diego, California. We aspire to be the most innovative branchless bank in the United States, providing products and services superior to our competitors, branch-based or otherwise. Our customers access their accounts online using their PC, mobile app, tablet, or smartphone. Our offerings include Essential Checking, CashBack Checking, Certificates of Deposit (CDs), Portfolio Loans, and a variety of Business Banking solutions.
What about branch availability and office hours?
We are a branchless bank. Bank of Internet USA brings your everyday banking to your home, office, and anywhere you have your mobile phone. You can access your account anywhere you have internet access, 24/7. Our Customer Service Agents are also available by calling toll free 1-877-541-2634 (Select menu option 5) during our call center hours: 6:00 AM - 6:00 PM PT Time Monday through Friday.
How do I access Online Banking?
To register for online banking, visit www.bankofinternet.com/HRB, click on the "Login" button and then click on the "New user" link.
During new user registration, you will be asked to select a username and password. You will also set up your enhanced security features. These features will be used as an authentication of your identity in the event you forget your password, or login using a different computer, tablet, or mobile device.
How do I make deposits by mail?
Deposits should be mailed to:
For Easy Savings For IRAs/Roths
Bank of Internet USA Bank of Internet USA
Deposit Servicing Retirement Services
PO Box 509127 PO Box 509127
San Diego, CA 92150-9948 San Diego, CA 92150-9948
Please make any checks payable to yourself (not to Bank of Internet).
How can I sign up for electronic statements and avoid a paper statement fee?
As a paperless organization, Bank of Internet USA encourages its customers to sign up for free electronic statements (e-Statements). With an e-Statement, you can view and keep transaction history, statements and check images for up to 2 years at no cost.
To register and view your e-Statements, simply follow these steps:
- Log into Online Banking.
- Click on View Statements near the right hand side.
- Select your account and click Enter.
- Select the date you wish to view, and click on the PDF button to pull up the statement.
- Traditional IRA and Roth IRA Savings Accounts - Annual Fair Market Value e-statements will be provided at no cost. Paper statements will incur a paper statement fee of $10.00.
- Easy Savings customers – E-statements will be provided at no cost. Paper statements will incur a paper statement fee of $5.00.
- Certificate of Deposit customers – Annual e-statements will be provided at no cost. Paper statements will incur a paper statement fee of $5.00.
What additional products and services does Bank of Internet offer?
Bank of Internet USA offers an innovative array of best-in-class products and services; including online banking, mobile banking and award winning checking accounts. You can explore our products and services on our website at www.bankofinternet.com