Melissa was the reason I selected Bank of Internet USA. I was receiving offers from several entities including others from the COSTCO Refinance Program. It was Melissa's professional delivery early on that persuaded me to pick your company.
Easy to work with
Ryan and Christy were both great and easy to work with.
Amazing job of coordinating the entire process
Sherri was definitely exceptional and she did an amazing job of coordinating the entire process. Thanks for helping us throughout everything, Sherri!
Professional, patient and understanding
Vanessa, Jane and Tiffany were all very professional, patient and understanding. They all went out of their way to respond to all of my questions and concerns. They made the process relatively simple and stress free. Thank you!
Answered all my questions
Melissa and Jane are a great team, answered all my questions and closed my loan in less than 30 days exceeding my goal.
Always available to respond to my concerns
I was very lucky to have Patricia as my mortgage consultant. She is very knowledgeable, courteous, patient and with a very positive attitude. Every time I had a question, she was always available to respond to my concerns. She is an outstanding mortgage consultant. Just great! I could not have...
Exceeded our expectations
Sherri way exceeded our expectations. She was amazing through the whole process.
So patient and professional
I really cannot recommend Sherri more highly. She was so patient and professional. I would highly recommend her to anyone seeking a home loan.
All-star team members
Bob and Michael - thanks! All star team members who worked with a tight time frame!
Best I have ever dealt with
Barbara was excellent and consistent, friendly and helpful from the first Saturday telephone call right up to loan closing. She was terrific to work with. I have done internet loans as well as had local loan officers. She was the best I have ever dealt with. Barbara is an important and valuable...
They were always willing to listen
Ray and Joan were my saviours. They were always willing to listen to me rant and help me thru the process.
Excellent, responsive service
Both Tricia and Jane provided excellent, responsive service.
Took the time to understand my specific situation
I enjoyed all the individuals I worked with. Evan was both friendly and professional and took the time to understand my specific situation and guide me to the proper loan option, Jane was pleasure to receive her clear, timely communication and responses during loan processing, and Diane was...
Very happy with the professionalism
I was very happy with professionalism of both Barbara and Tina