You both have been an absolute pleasure to work with! I can't say enough about how much I appreciate the way you handled the process from start to finish. Not to mention it was done in thirty days as promised... which is an incredible feat these days. My brother referred me and I have to thank him for steering me in the right direction. I will recommend you to everybody I know. ”
…would like to extend our thanks to you both for facilitating our refinance process. Based on previous experience with refinancing, you both made the process pretty painless. You were organized, responsive and a pleasure to work with!
Your staff is great! I think that Bank of Internet USA did a great job for me and can’t think of any areas which need improvement. It was a painless experience for me and I certainly can’t say that about previous experiences in either applying for a loan or a refinance. I won’t hesitate to refer your company and the bank in particular to any of my clients or friends.
Bank of Internet USA was a huge help in this process and should be commended for Bank of Internet USA service and attention to my needs during this refinance. Bank of Internet USA contacted me each and every time I had a question. Bank of Internet USA was intelligent and courteous and made the transaction pleasant.
This was one of the easiest refinancing processes we have experienced.
Just a note to let you know that my wife and I are very happy with our new loan from Bank of Internet USA. Bank of Internet USA made the process very smooth and did a nice job of keeping us informed every step of the way. We appreciated the speed and well organized system Bank of Internet USA has in place. We have told several friends and family members about Bank of Internet USA and how good you guys are. If we ever need another mortgage, or if our kids ever do, Bank of Internet USA will be...
-Richard and Dorothy
I appreciated the timely and efficient manner in which my loan application was processed and brought to a successful conclusion. I continue to be impressed by the courteous and knowledgeable staff at Bank of Internet USA.whenever I make inquiries.
I can't thank Bank of Internet USA enough for the outstanding service. I can only imagine that Bank of Internet USA is handling a bunch of clients at the same time, but Bank of Internet USA was always right on top of everything, were very friendly, and made it enjoyable to work through the process. I even threw Bank of Internet USA a few curve balls along the way. Bank of Internet USA was a pleasure to work with and spent a bunch of time during our initial telephone conversation covering all...
I’m a “process improvement” consultant and on numerous occasions, during training I’ve delivered, I’ve used you guys as an example of a company that understands value and how to effectively deliver it to their customers (compare and contrast to our experiences with banks such as Wells Fargo). I love it when people ask “what company did you say? – Who did you re-fi with?” Clients include folks like TaylorMade adidas Golf, Taylor Guitars, General Dynamics, Chevron, Cobham…
No words can truly express our gratitude to you for making the impossible possible. Thank you to you and your team of dedicated and customer service savvy employees who got our refinance closing in 4 weeks! It has been a pleasure working with your team at the Bank of Internet USA.
Working with Bank of Internet USA was a very enjoyable experience. Sometimes it can be very difficult working long distance on a mortgage via email communication. I had to make several changes to my loan after it was prepared that required quite a bit of re-writing, changing forms and conditions. Bank of Internet USA was always very patient with me and made me feel they were working for me to make this happen. I’m glad I saw the article that Costco was providing mortgage services and that I...
Bank of Internet USA did a great job! I had a tight time frame I was looking for and I made it with Bank of Internet USA’s help. Initially, I was looking at another firm as well as Bank of Internet USA to meet my loan needs – and the person at the other firm tried to give me FUD (Fear, Uncertainty, and Doubt) on why I should choose his company vs yours, but I chose Bank of Internet USA due to the professionalism, knowledge, and responsiveness I received from Bank of Internet USA during our...
I was much impressed with Bank of Internet USA's performance concerning my loan application. Bank of Internet USA acted to dispel my concerns on how my loan was being processed. I am not a internet person but as a COSTCO member I opted to try your firm. I must say that there were some communication concerns. Bank of Internet USA overcame my negative feelings and as of now I have a much more positive feeling toward your firm due to her recent involvement with my loan. Bank of Internet USA...
I would like to thank Bank of Internet for helping me with the new mortgage. I will be referring to others.
I wanted to let you know that my husband, Nick, and I received EXCELLENT customer support and service throughout the entire process by Bank of Internet USA. Their attention to detail, outstanding communication and problem solving made our experience EXCEPTIONAL with your company. We will definitely use your services again when we have future needs. We have already referred several people to your bank for their refinancing needs.
Your service experience was way above expectations. It was a pleasure working with Bank of Internet USA. If all your employees are alike, you should not have a problem being the most successful in the lending business. The bank made a great impression on us from the very start. The bank demonstrated great knowledge, was prompt in everything the bank promised, kept us posted and instructed step by step, and together with the bank made this a pleasant loan process. We would definitely...
-Peter & Viviana
Bank of Internet USA was fantastic to work with. Especially Bank of Internet USA who went out of the way to ensure that our entire process was as pain free as possible. After having recently been through two other loan/refinance situations, Bank of Internet USA has set a standard of care which we won’t soon forget. We will be passing Bank of Internet USA’s information on to all of our friends and coworkers who need loans. Thanks again for all the hard work.
I am pleased with the refi process. I'm in the web business, so I liked that I could do virtually everything required using scanned documents and email, and online document approval. It speeds up the process. Our experience was positive and I'll be happy to refer others to your bank. Thank you
I would like to take a moment to tell you how great my experience was using Bank of Internet USA. I've used different lending institutions in the past to finance or refinance my properties. My experience with Bank of Internet USA was by far the easiest and best experience I've had with refinancing my mortgage. Bank of Internet USA was exceptionally helpful and made the entire process a breeze. Although I originally began working with Bank of Internet USA to refinance only my home mortgage,...
I highly recommend Bank of Internet USA for a home mortgage. I was a first time
homebuyer and new to the mortgage application process. Evan Lutz was patient,
thorough, responsive, timely, and extremely helpful in advising me on the nuances of the
process, and helping me get preapproved. Once I had a purchase contract, Ethan
Landau, loan officer, facilitated my mortgage with the same level of professionalism,
responsiveness, and patience. The entire process took less than 30 days, and...
Total value includes the purchasing experience and trusting the people you are buying
from. Emily Altoro and Melissa Wallen were fantastic. I never felt like I was passed
along in the process but that there was a team working together. I passed on a
competitor because I felt more comfortable with Melissa from the first contact. Thank
you both for a great experience.
Working with BofI was a pleasure. They were responsive, knowledgeable and I wouldn't
expect anything less than excellent customer service by a company that is Costco's
preferred lender. It was my first time buying a home and they were there to answer
questions and explain everything clearly and patiently throughout the process. At first my
Realtor was somewhat apprehensive about working with out of town lender, but now she
calls BofI "Bank of Costco". Crystal and Whitney were excellent....
We are very pleased by the exceptional services received so far. The loan officer, David
Logreco, is the best and trustworthy loan consultant we have ever worked with. He was
always courteous, professional, and honest during our loan application process. The loan
processor, Ethan Landau, was very responsive and on top of our application, so that we
were able to close our loan in 3 weeks by the deadline. Their expertise in this field as
well as their willingness to go above and beyond in...